Cairo launches citizen service development program

Cairo Governor Ibrahim Saber has launched a six-month program to develop the governorate's citizen service system, including six training workshops.

• Saber launched the program at a ceremony attended by former communications minister Maged Osman and deputy governors.
• The program runs six training workshops over six months, one per month, targeting improved complaint handling and staff-citizen communication.
• It aims to produce a unified citizen-interaction guide, a complaint-quality checklist, and service evaluation indicators.
• Saber said Cairo was among the first governorates to digitize services; Osman stressed developing the government complaints and service digitalization systems.